Paying and delivery

Payment

Shipping costs are added to the price of the item(s) you purchase, depending from the shipping method you choose. Goods must be paid for in advance by bank transfer to the bank account of OÜ Uduhall EE292200221063984803 in Swedbank. Please indicate also the number of order in your payment. Payments should be done in euros.

Payments will soon be available through Estonian bank links.

Delivering of the parcel

The costs for the delivering of a product is paid by buyer and the shipping cost is displayed with options of shipping methods direct in the webshop on page of checkout. We are shipping your products from Estonia. Your order is delivered to you no later than within 14 working days after the payment for the order.

(a) Shipping to Estonia

Within Estonia, you can choose between two delivery modes:

Itella SmartPost parcel arrives to the parcel terminal of your choice. Once your parcel arrives, you’ll receive an SMS message and e-mail with the instructions and door code that help you to access your parcel in the parcel terminal.

As a rule, the goods reach you in within Estonia in 14 working days from the payment of the purchase amount. If for some reason there’ll be a delay, we will inform you immediately.

(b) Shipping to European Union countries and to the rest of the World

To the rest of the world goods are delivered by Omniva from post office to post office https://www.omniva.ee/eng

Changing and cancelling the order, the quality of the goods

If you have placed an order but want to change or cancel it, please send an e-mail to alpacaknitting@gmail.com. In the e-mail please indicate clearly the number of your order and what you want to change or cancel in your order.

Return of goods

When you have received the goods ordered, please check immediately its accuracy and compliance with your order. Before use of the goods, please read carefully the instruction manual and use the product according to the manufacturer’s recommendations.

If the products do not fit, they can be returned to producer within 14 days after receipt of goods. During that 14-days period, buyer has no right to use the goods in another way than for studying the product in any physical store. You can try on the goods in order to verify the suitability or mismatching. While trying on, you have to ensure that the goods and its packaging aren’t damaged.

Prior to the returning the goods, it’s necessasry to submit declaration of withdrawal of purchase of goods. The declaration can be downloaded here . It is necessary to send back the declaration of withdrawal by e-mail to alpacaknittings@gmail.com at the latest 14 days after receiving the goods. We assume that the goods have been received within 10 working days after the receipt of the parcel.

Costs for the return of the goods is paid by the customer. If return of goods is caused by in the fact that ordered product does not correspond to the order (has wrong size or a defect), the costs for return will be paid by producer. Returned goods must be unused, in the original packaging and returned by registered mail. Once we have received the returned goods, we will return the amount paid for the goods except the shipping costs. Once you inform us about your wish to cancel the order and return goods (by e-mail to alpacaknitting@gmail.com), please also notice bank account number where you wish the refund to be made to. Please also include number of the parcel so that we can track it.

Buyer is obliged to return the goods within 14 days or submit an certificate that the the good have been handed over to the courier that is organising the return.

Producer (OÜ Uduhall) returns all the money received from buyer to the bank account of customer according to the contract immediately but no later than 14 after receiving the declaration of withdrawal.

OÜ Uduhall may refuse to reimburse payments until the goods are not returned or  if the buyer had not provided an evidence that the goods were returned, whichever occurs earlier.

Even if the buyer has not chosen the cheapest/usual mode of delivery when ordering, the poducer has right to repay the cost of the cheapest/ usual mode of the delivery.

Producer maintains right to withdraw from contract and to recall the goods already delivered if the price quoted at webshop kampsun.ee was by mistake significantly below its market value.

The return policy of 14 working days does not apply to goods that have been made according to your specific order (such as your size, colour, pattern etc.).