General and buying terms

The webshop kampsun.ee is owned by OÜ Uduhall, registered in  Jõesuu village, Tori parish, 86802, Pärnu county, Estonia, EU (registration code 14027741).

  1. Validity of the contract of sale, product and price information

Prices of the products in webshop are displayed next to each of the products. Delivery costs are added to the price of the product. The prices of our products are in euros. We reserve the right to change prices in webshop without prior notice.

The cost of the delivery depends on the location of the buyer and the method of delivery chosen. The cost of the delivery is displayed to the buyer when making an order.

Information about the product is available next to the product in the webshop.

  1. Adding an item to shopping cart

To buy an item, please click on the button “add to basket” next to the item. Selected item is automatically added to the basket. To confirm your order, please fill in contact fields, choose the way of delivery and place your order.

Colours of the products may slightly differ from what you see on the photos. After adding item to the basket, you can still look around on the website and add other products to your shopping cart. In the shopping cart you may keep reviewing your selection and adjust the order or delete items. NB! Until the checkout process is completed (i.e. the goods are paid for), the items in your cart remain available also to other customers.

In case a product that you placed in your shopping was sold before completion of checkout by you, we suggest that you contact us by sending e-mail to alpacaknitting@gmail.com so that we can agree when we could get it to stock and can deliver to you.

Contract is coming into force from the moment that payment arrives at the bank account of the OÜ Uduhall.

If it’s not possible to deliver ordered products to the buyer because it was no longer is stock or for another reason, we will inform the buyer immediately and return the payment made (with the sum paid for delivering of the product) not later that 14 days after sending an information to buyer.

  1. Making an order

To finalize your order, please press the button “Checkout”. Next, please fill in the billing and shipping address and complete the process by clicking on “Submit Order”. It’s important that you fill all the fields. The more accurate the information you provide, the quicker the package arrives.

After receiving your order, you’ll get confirmation letter by e-mail that gives and overview of the placed order (products, quantity, and delivery method chosen by you). An invoice will be sent no later than 24 hours after submitting of your order. Products that will be completed according to your specific order, must be paid for in advance to the bank account of OÜ Uduhall EE292200221063984803 in Swedbank.

  1. Payment

Shipping costs are added to the price of the item(s) you purchase, depending from the shipping method you choose. Goods must be paid for in advance by bank transfer to the bank account of OÜ Uduhall EE292200221063984803 in Swedbank. Please indicate also the number of order in your payment. Payments should be done in euros.

Payments will soon be available through Estonian bank links.

  1. Delivering of the parcel

The costs for the delivering of a product is paid by buyer and the shipping cost is displayed with options of shipping methods direct in the webshop on page of checkout. We are shipping your products from Estonia. Your order is delivered to you no later than within 14 working days after the payment for the order.

(a) Shipping to Estonia

Within Estonia, you can choose between two delivery modes:

Itella SmartPost parcel arrives to the parcel terminal of your choice. Once your parcel arrives, you’ll receive an SMS message and e-mail with the instructions and door code that help you to access your parcel in the parcel terminal.

As a rule, the goods reach you in within Estonia in 14 working days from the payment of the purchase amount. If for some reason there’ll be a delay, we will inform you immediately.

(b) Shipping to European Union countries and to the rest of the World

To the rest of the world goods are delivered by Omniva from post office to post office https://www.omniva.ee/eng

  1. Changing and cancelling the order, the quality of the goods

If you have placed an order but want to change or cancel it, please send an e-mail to alpacaknitting@gmail.com. In the e-mail please indicate clearly the number of your order and what you want to change or cancel in your order.

  1. Return of goods

When you have received the goods ordered, please check immediately its accuracy and compliance with your order. Before use of the goods, please read carefully the instruction manual and use the product according to the manufacturer’s recommendations.

If the products do not fit, they can be returned to producer within 14 days after receipt of goods. During that 14-days period, buyer has no right to use the goods in another way than for studying the product in any physical store. You can try on the goods in order to verify the suitability or mismatching. While trying on, you have to ensure that the goods and its packaging aren’t damaged.

Prior to the returning the goods, it’s necessasry to submit declaration of withdrawal of purchase of goods. The declaration can be downloaded here withdrawal statement. It is necessary to send back the declaration of withdrawal by e-mail to alpacaknittings@gmail.com at the latest 14 days after receiving the goods. We assume that the goods have been received within 10 working days after the receipt of the parcel.

Costs for the return of the goods is paid by the customer. If return of goods is caused by in the fact that ordered product does not correspond to the order (has wrong size or a defect), the costs for return will be paid by producer. Returned goods must be unused, in the original packaging and returned by registered mail. Once we have received the returned goods, we will return the amount paid for the goods except the shipping costs. Once you inform us about your wish to cancel the order and return goods (by e-mail to alpacaknitting@gmail.com), please also notice bank account number where you wish the refund to be made to. Please also include number of the parcel so that we can track it.

Buyer is obliged to return the goods within 14 days or submit an certificate that the the good have been handed over to the courier that is organising the return.

Producer (OÜ Uduhall) returns all the money received from buyer to the bank account of customer according to the contract immediately but no later than 14 after receiving the declaration of withdrawal.

OÜ Uduhall may refuse to reimburse payments until the goods are not returned or  if the buyer had not provided an evidence that the goods were returned, whichever occurs earlier.

Even if the buyer has not chosen the cheapest/usual mode of delivery when ordering, the poducer has right to repay the cost of the cheapest/ usual mode of the delivery.

Producer maintains right to withdraw from contract and to recall the goods already delivered if the price quoted at webshop kampsun.ee was by mistake significantly below its market value.

The return policy of 14 working days does not apply to goods that have been made according to your specific order (such as your size, colour, pattern etc.).

  1. Settlement of disputes

If the buyer has complaints to the online shop kampsun.ee, they shall be sent by e-mail to the address alpacaknitting@gmail.com or by placing call to: +372 53 929 885. When the buyer and OÜ Uduhall are unable to resolve the dispute, the buyer can contact the Estonian Consumer Disputes Commitee. The procedural rules can be accessed by clicking on the link http://tarbijakaitseamet.ee/en/consumer-disputes-committee. The Consumer Disputes Commitee is resolving disputes between the buyer and the online store arising from the contracts. Rewiewing the buyer appeal by the committee is free. The buyer can contact the European Consumer Dispute Settlement Platform party https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

  1. Security

Buying from our websho is secure, your personal information will not be disclosed to any third party and are only used by us to fulfil orders and order-related issues.

  1. Personal data collection and use

OÜ Uduhall is collecting personal data of clients through the sales activities in webshop (including name, mailing address, telephone number, e-mail address). Collection of personal information is necessary to fulfil the orders of customers.

  1. Collecting of other data

The producer uses Google analytics tool to collect also non-personalized information, i.e. data that cannot directly be linked to a specific individual client. Such data is used so that we could better inform client about new products, and to figure out which products are more interesting. Aggregated non-personalized data will also not be transferred to the third parties.